We love mail
Say hi to the pack.
Questions? Ideas? Product suggestions? Dog photos? We want all of it. Ollie reads every email (eventually — he gets distracted).
Send us a message
We reply within 24 hours, usually faster. Betty Sue handles complaints — she's very diplomatic.
Quick help
Before you write us
Most answers live here. But we love mail either way.
Track my order
Shipping updates, tracking info, delivery timing.
Check status →Returns & refunds
30-day tail-wag guarantee. No questions, just refunds.
How it works →Wholesale inquiry
Stock The Pet Edit in your shop or vet clinic.
Apply →Product question
Sizing, materials, care instructions, all the details.
Browse FAQ →
Brooklyn, NY
Come by (if you have a dog)
We run a small studio in Carroll Gardens. It's not really a shop — it's where we test products and ship orders. But if you're in the neighbourhood with a good dog, Ollie would love to meet you. Email ahead.
📍 123 Atlantic Ave, Brooklyn, NY 11201
Mon–Fri10am – 5pm
Saturday11am – 4pm
SundayDog park